CSA / Traffic Planner
Monday – Friday 9-5 (1 weekend per month call)
Glasgow – G77 6EF
Traffic Planner
To develop effective transport plans and control resources ensuring customer and business requirements are achieved while complying with legal responsibilities. To manage the sourcing and booking of vehicles in line with company procedures.
We are keen to train and reward an ambitious candidate who is looking to have a career in this fast-paced industry.
Responsibilities & Objectives
- Ensure the effective use of our vehicles and drivers
- Negotiate prices with subcontracted drivers
- Effectively manage drivers through on-going communication, supplemented by the use of navigation analysis screen
- Ensure that the internal tracking system housekeeping is completed to the required standards
- Understand and achieve specific targets regarding required margin, costs per mile and vehicle utilisation
- Review allocated customers making sure that work is planned to time and correct equipment is efficiently utilised
- Constantly communicate with customer services and drivers to ensure customer KPI targets are achieved and maintained
- Have a working knowledge of the UK highway network and relevant highway standards
- Work to deadlines and work independently when required
- Communicate effectively and professionally with all levels of staff and clients
- Flexible approach required to cover on-call rota system
Statutory Duties
- Co-operate with your employer to enable any legal obligations to be complied with
- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake.
Interfaces
Internal
- Liaise with General Manager, Customer Service Advisors, Traffic Manager and other employees at all levels within the Company, compliance to HSE legislation and Company objectives.
External
- Customers
- Suppliers / Drivers
- Contractors
Technical skills
- IT Literate, including Microsoft Word, Excel, Outlook
- Good geographical knowledge and postcodes of the UK
Business skills
- Professional and confident manner
- Excellent Communicator
- Excellent customer service skills
- Must have excellent attention to detail
- Ability to work within a team and under own initiative
- Good organisational skills
- Ability to work well under pressure, in this time sensitive environment
- Excellent literacy and numeracy skills
- Report writing
Customer Service Advisor
Key Responsibilities:
- Managing outgoing and incoming customer calls and managing email enquiry systems.
- To keep track of delivery records from the drivers.
- Upselling to customers to ensure continued revenue stream.
- Handling customer enquiries around availability of services and pricing.
- Explaining service and pricing.
- Negotiate prices with customers to ensure best margins achieved.
- Following up on all enquiries via calls and emails.
- Liaise with other branches and 3rd party suppliers and ensure best prices.
- Develop lasting customer relationships.
- Accurately and efficiently entering all customer information and order details into the system.
- Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
Key Skills:
- Experience working in a customer service led & administrative role.
- Knowledge of sales processes and customer service skills.
- Excellent communication with a strong focus on excellent customer service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.