Customer Advisor
- Hourly Salary: £13.47 PAYE / £15.28 LTD UMB per hour
- Location: Reading, Berkshire
- Job Type: Full-time
Join our Reading based local authority client as a Customer Fulfilment Centre (CFC) Advisor, a key role in delivering high-quality services to residents, businesses, and partners. As a Disability Confident Employer, we value diversity and encourage applications from a wide talent pool. This role supports our Facilities Management service, with full training provided.
Day-to-day of the role:
- Provide accurate and timely responses to complex property and Facilities Management service queries using various communication channels.
- Utilise Property and FM systems such as MRI Planet and other Council systems to ensure effective service delivery.
- Apply the correct route for complex repair requests, ensuring priorities are allocated correctly and escalating when necessary.
- Handle customer needs sensitively, managing difficult situations with care.
- Use multiple systems to input and extract information, requiring experience with various computer packages.
- Assist with other Customer Fulfilment tasks as required.
Required Skills & Qualifications:
- Preferred knowledge of Property and CAFM Systems.
- Good verbal, written, and interpersonal communication skills, including the ability to use technical terms and language in Property and FM fields.
- Experience in a support or help desk function within a customer-facing environment.
- Ability to work as part of a team to deliver excellent service.
- High degree of self-motivation, initiative, and the ability to work in a fast-paced Customer Fulfilment Centre.
- Proficiency in using a variety of computer packages for data input and retrieval.
Benefits:
- Competitive hourly rate.
- Full training provided for the role.
- Opportunity to work for a council that values diversity and is a Disability Confident Employer.
- Potential for hybrid working arrangements after initial training period.
To apply for the CFC Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.