Senior Resource Planner Analyst, Fully Remote - Forecasting & Planning
Location: Remote (Company based in Edinburgh)
Contract Type: Permanent
Industry: Financial
Overview: Our client, a bespoke FCA regulated life and pensions service provider based in Edinburgh, is seeking an experienced Resource Planner with a strong background in Planning and Forecasting. This is a key role that involves building planning and forecasting models to predict performance outcomes based on existing resources.
Key Responsibilities:
- Managing the short/medium term aspect of the end-to-end resource planning cycle: forecasting, planning and scheduling all front-line operational resources across all operational services.
- A specialist in resourcing planning including forecasting, scheduling and deployment to support the delivery of overall strategic planning objectives.
- Building and maintaining new forecasting and scheduling models and methods, striving to innovate planning practices and techniques.
- Ensuring all existing resources are scheduled based on customer demand and that all off-phone activity is planned, coordinated, reported on and is in line with business targets.
- Recommending, building, and maintaining short/medium term capacity planning and forecasting models to predict performance outcomes based on existing resources and provide recommendations for improvements and areas of opportunity.
Skills & Experience:
- Resource Planning Experience: Experience within resource planning, including forecasting, managing resource levels and workforce management solutions.
- Data Analysis: Ability to understand and utilise data as an analyst, including in-depth Excel and reporting suite skills.
- Experience working within a telephony environment, ideally within a back-office function.
- Ideally experience working within financial services
- Experience in resource deployment including shrinkage management
- Strong knowledge of Excel, Word and Power point
Essential:
- Strong communication and stakeholder management
- Ability to work under pressure
- Strong analytical skills and highly numerate
- Knowledge of resource planning technologies (WFM)