Undertake a variety of data gathering and information recording activities, on behalf of a File Handler, to facilitate the rapid settlement of cases and the closure of files.
Key Accountabilities
- Acknowledging instructions, initially liaising with clients and other parties.
- Drafting appropriate documentation.
- Serving appropriate documentation upon any third parties where applicable.
- Liaise with the Insurer client regarding liability and chase accordingly to expedite settlement or repudiation.
- Obtain additional information and/or documentation from the insurer client and/or third parties to facilitate File Handler negotiations.
- Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales.
- Obtaining additional information and/or documentation as required from parties.
- To provide general assistance and ad hoc duties to support the File Handler as and when required.
- To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients.
- To ensure compliance with the SRA Standards & Regulations.
- Adhere to the Keoghs Values
Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is our Parklands Office Bolton.
Essential Skills and Attributes:
- Some experience of working within a legal environment or alternatively holds an appropriate qualification.
- Experience of negotiating with and influencing 3rd parties to obtain information.
- Strong organisational skills, together with the ability to prioritise their workload.
- Able to effectively work to set deadlines.
Demonstrable experience of;
- Following a semi-prescribed programme of work.
- Dealing with calls and enquiries from customers, suppliers and/or the public.
- Gathering and recording information.
- IT Literate.
- Proficient in MS Office (notably Excel, Word and Outlook)
- Experience of using a Claims/Case Management system.
- Proficient in the use of alpha numerical filing systems.
- GCSE grade A-C in Maths and English.
Compensation package
Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together