Customer Coordinator – Up to £35,000 + bonus based in North West London – Property sector
My leading luxury property development client is seeking a Customer Coordinator to support to the Customer Service Managers in liaising and coordinating between purchasers, their agents, contractors and all departments within the business, this role will be based at a current site near Ealing.
Duties Include:
- Provide overall administrative support to the Customer Service Department.
- Be the first point of contact to Customers relating to telephone enquiries to the department.
- Raise Site instructions, Minor Works Orders and process invoices ensuring records are kept updated and relevant documentation.
- Updating customers during the course of defects being closed.
- Input customer details and plot details onto the database.
- Log all calls coming into office onto database and pass on to the relevant recipient.
- Produce information for Board Reports and Management reports.
- Assist in the co-ordination of handover packs.
- Updating related parts of the business, 3rd party agents and solicitors on anticipated completion dates of customers' homes
- Diary management for managers/site managers & other contractors
Experience / Skills Required:
- Ideally have working knowledge of the property and construction industries
- Excellent administration and coordination skills
- Excellent communication skills with the ability to build good relationships with Customers, business contacts and internal teams
- Organised with the ability to multitask
- Professional and forward thinking