The Customer Service Advisor role is pivotal to the operations of an Conveyancing company and requires a candidate proficient in handling customer queries and providing excellent service.
Client Details
Our client is a reputable Conveyancing company with a strong presence in Leeds. With a sizeable team, they are committed to delivering an exemplary service to their customers whilst maintaining high professional standards.
Description
- Handle customer inquiries promptly and effectively.
- Provide information regarding remortgage applications
- Resolve customer complaints and issues in a timely manner
- Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications.
- Answer all queries within service levels.
- Collaborate with team members to meet or exceed customer service goals.
- Contribute to the continuous improvement of the customer service experience.
- Participate in regular training and development sessions.
Profile
A successful Customer Service Advisor should have:
- Strong communication and interpersonal skills.
- The ability to handle complaints and difficult situations.
- A customer-oriented mindset with a passion for delivering excellent service.
- Previous administrative/customer service/conveyancing experience.
Job Offer
- Salary £22,500 per year.
- Excellent opportunities for professional growth and development.
- A supportive and friendly work environment in Leeds.
- An attractive benefits package in line with industry standards.
We welcome all interested candidates who are keen to take up this exciting role and contribute positively to our clients' operations in Leeds.