Architect - (AWS Connect, Telephony) - Banking - Hybrid
Day rate: £600 - £800 (inside IR35)
Duration: 2 - 3 months
Start: ASAP
My client is looking for an Architect to join their Contact Centre Transformation Programme, you will play a pivotal role in migrating and integrating on-premise telephony systems (Avaya, Swyx) with AWS Connect.
You will be responsible for designing, configuring, and implementing solutions that enhance our contact centre capabilities, ensuring seamless communication and superior customer service.
Key Responsibilities:
- Migration and Integration: Lead the migration of on-premise telephony systems (Avaya, Swyx) to AWS Connect, ensuring minimal disruption and high-quality performance.
- AWS Connect Configuration: Configure and optimize AWS Connect for various contact centre needs, including call routing, IVR setup, and workforce management.
- Solution Design: Develop comprehensive architectural solutions that meet business requirements and integrate seamlessly with existing systems.
- Implementation: Oversee the implementation of AWS Connect solutions, ensuring they are delivered on time, within budget, and to the required quality standards.
- Technical Leadership: Provide technical guidance and leadership to project teams, ensuring best practices in configuration, usage, integration, and implementation of AWS Connect.
- Consultation and Communication: Engage with stakeholders to understand requirements, present solutions, and ensure alignment with business goals. Provide clear and effective communication throughout the project lifecycle.
- Continuous Improvement: Stay updated with the latest AWS Connect features and best practices, advocating for continuous improvement in contact centre technologies and processes.
Required Skills and Experience:
- Telephony Systems: Proven experience with on-premise telephony systems, specifically Avaya and Swyx.
- AWS Connect: Strong hands-on experience with AWS Connect, including configuration, usage, integration, and implementation.
- Contact Centre Transformation: Experience working on contact centre transformation programmes, with a deep understanding of the associated challenges and solutions.
- Technical Skills: Proficiency in designing and implementing contact centre solutions, with a solid understanding of cloud architecture and telephony integration.
- Communication and Consulting: Excellent communication skills, with the ability to consult effectively with stakeholders, understand their needs, and translate them into technical solutions.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide effective solutions.
- Project Management: Experience in managing projects, ensuring timely delivery, and maintaining high-quality standards.