- 5 years' + experience managing high end residential properties
- Be a confident communicator - a decision maker
- Have an expert eye for detail and deliver outstanding levels of service
Our client is a small family office based in London, managing a portfolio of high-net-worth residential and commercial properties in Prime Central London on behalf of its Principal. Our mission is to deliver exceptional financial and property monitoring services, ensuring the effective management of our tenants and assets.
Role Scope:
Our client seeks an experienced Lettings Property Portfolio Manager to manage its luxury property rental portfolio. This in-house role involves overseeing tenancy and lease management, rent negotiations, insurance, compliance, repairs and more, for a collection of residential apartments and a select number of commercial units. (direct commercial property experience is not required for this role).
The successful candidate, acting on behalf of the landlord, will work closely with the in-house finance team and the external property management agency to ensure efficient property management, minimisation of costs and void periods, preservation of rental value, and ensuring the smooth running of tenancies.
Key Responsibilities:
Lettings & Lease Management:
In collaboration with external letting agents:
- Negotiate tenancy agreements, renewals, and terminations for residential properties.
- Assist with the administrative process for documenting commercial property lease renewals and rent reviews.
- Review residential leases ensuring accuracy and completeness and ensure compliance with the landlord's requirements during the referencing and due diligence process.
- Manage lease events, including expiries, breaks, rent reviews and right to rent updates.
Void Management & Income Maximisation:
- Proactively manage vacancies to reduce void periods and maximise rental income.
- Work with agents to market properties effectively and maintain high standards for viewings.
- Liaise with the property management agency to ensure properties are ready for new tenants, overseeing all necessary preparations.
Repairs, Maintenance & Property Oversight:
- Coordinate with contractors and external property managing agents on general maintenance, including reviewing and approving quotes, obtaining post-work completion reports, and ensuring value for money.
- Ensure property rental values are maintained through regular inspections and maintenance, reporting findings to the Manager, and ensuring they are resolved.
- Minimise tenant complaints.
- Overseeing any tender process arranged by the property management agency for contractor contracts.
Interiors and Fixed Assets:
- Manage minor interior design upgrades, refurbishment, and redecoration to enhance property appeal.
- Maintain an accurate fixed asset register and assess items for capital improvements or replacement.
Financial Management:
- Collaborate with the finance team to prepare property budgets, forecasts, and financial/narrative reports.
- Manage dilapidation claims, end-of-tenancy financial reconciliations and oversee repayment of tenant deposits.
- Implement cost-saving strategies through effective challenging of service providers.
- Oversee utility invoices during void periods.
Insurance & Risk Management:
- Organise annual insurance cover renewals ensuring comprehensive coverage for all properties.
- Oversee insurance claims, collaborating with the property management agency to ensure they are submitted quickly and resolved effectively.
- Work with the property management agency to ensure properties are compliant with regulations, including health and safety, fire risk, electrical etc.
Document Management & Compliance:
- Maintain accurate records of leases, contracts, assets, reports, inspections, and correspondence.
- Ensure all documentation complies with property law and regulations, where applicable.
Client & Stakeholder Liaison:
- Act as the primary contact between the landlord and external property managing agents, lettings agents, solicitors, and contractors.
- Provide regular updates to the team on portfolio performance and key lease events.
Skills & Experience Required:
- Proven experience managing a residential property portfolio, particularly in high-end luxury markets.
- ARLA (NFOPP Propertymark) Level 3 would be desirable or something that would be supported by the business for you to achieve.
- Strong knowledge of property leases, rent reviews, and lease negotiation processes.
- Excellent communication skills for effective relationship management.
- Meticulous attention to detail.
- Proficiency in property budgeting and reviewing financial reporting.
- Familiarity with relevant property regulations and compliance standards.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Ability and confidence to work independently and take responsibility for decision making.
- Strong problem-solving skills and a solution-focused mindset, with the ability to handle property and tenancy issues quickly and diplomatically.
- Understanding of market trends and tenant preferences in luxury properties.
Benefits:
- £40,000 - £50,000 basic
- Discretionary bonus scheme
- Pension scheme
- 25 days annual leave plus bank holidays
- Private medical insurance
- Hybrid working
- Staff social events
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