Ecommerce Assistant Manager - Department Store
Morleys Department Stores Group is an independent, privately-owned department store group that operates 8 stores principally in greater London and Newbury. Our stores are at the heart of local communities and have centuries of heritage, brand trust and loyalty - all key to the values we bring to life in our stores and through our communications.?
The Ecommerce Assistant Manager will report to the Ecommerce Manager while also maintaining a direct reporting line to the CEO. The role is based in the Wimbledon Head Office, above the Group's flagship store Elys, and the current requirement is to work four days a week at the office and one day a week remotely from home.
Responsibilities include:
- Assist with the day-to-day management of the site
- Working closely with all brands, suppliers and the internal Buying teams to collate all product information to a set criteria
- Product lifecycle management - Overseeing that all products, categories and pages are uploaded accurately onsite. Where applicable ensuring that all product descriptions use customer-friendly language, reworking page titles, links, imagery and meta descriptions
- Responsible for enhancing site navigation, refining the customer journey, and strategically placing products to sustain growth and drive online sales
- Onsite digital merchandising - Responsible for the set-up of all landing pages and the categorisation of product ranges
- Overseeing web development- testing and implementing site updates as well as working closely with web developers and external agencies to optimise the sites functionality
- Responsible for sharing the Ecom weekly trade pack with the senior management team - reporting on sales, key metrics and promotions. Key metrics include Net & Gross sales, Conversion, AOV, Returns Rate etc.
- Planning and leading campaign recommendations using website analytics and seasonal trends to steer this
- Working alongside the Marketing team to ensuring all campaigns launch on time
- Working closely with the Email team to ensure all product recommendations are merchandised and optimised as well as suggesting relevant campaigns.
Requirements of the role:
- Ecommerce experience essential, preferably in Retail
- Experienced in working with external Agencies including SEO, PPC & Development agencies
- Experienced in working with brands & suppliers
- Excellent attention to detail essential
- Advanced in Shopify and the back-end process
- Strong copywriting skills
- Numerate and analytical
- Strong time-management and organisational skills
- A quick learner, self-motivated and proactive
- Flexible and enjoys working in a fast-paced environment
- Commercially drive with a keen interest in fashion, home interiors and retail preferable
Morleys Stores Group is an independent group of 8 department stores based in and around London. Each of our stores comes with its own unique heritage and position within the local communities, and we continue to be the go-to location for premium fashion and housewares on our high streets. We are proud to continue the tradition of excellent customer service delivered through our fantastic teams.