Summary
*Internal Applicants only*
This Northumbrian country house and grounds is one of the National Trusts more recent acquisitions. A place of theatre, imagination and fun that brings together a spirit of ambitious programming and events, alongside the drama and spirit of place, that keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength, having welcomed 146,000 visitors in the last year, for the first time. Reporting to the Welcome Manager, you'll be part of the Visitor Welcome team working at Seaton Delaval Hall. This role is key in supporting our belief in 'Nature, beauty, history. For everyone, forever' and in maintaining our values, a love for people and places, Everyone welcome, thinking now and forever, and making it happen.
What it's like to work here
Reporting to the Welcome manager, you'll be part of the welcome and service team at Seaton Delaval Hall.
As a Service Assistant you'll work across several visitor areas, helping different departments deliver high-quality customer service.
As the public face of our property, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit around several areas of site. From assisting with welcome and admissions, car park support, welcoming everyone into our historic buildings, discussing the history of the property, and sharing our stories and spirit of place.
Interview date: Tuesday 17th September
Hours/working pattern: This role is part time, 3 days a week, with some working day flexibility depending on the needs of the site.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. Most importantly you'll be talking to people, answering any questions they have to make sure they can find everything they need to enjoy their visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.