Job Title: Customer Service Executive
??Location: Birmingham (Hybrid working available: 2 days in office, 3 days at home after probation)
??Salary: £25,000 - £26,000 (DOE) + Quarterly Bonus (OTE £32,000 per annum)
??Contract Type: Full-time, Permanent
About the Role:
We are working with a leading manufacturer and supplier in the furniture industry, in their search for a dedicated Customer Service Executive. The successful candidate will play a key role in handling customer enquiries, managing orders, and providing exceptional after-sales support. This is a fantastic opportunity for someone with a background in sales or administration, who excels in delivering great customer service and thrives in a fast-paced environment.
Key Responsibilities:
- Respond to customer enquiries via phone, email, online chat, and face-to-face interactions.
- Process orders, payments, and manage upselling opportunities.
- Send invoices and other paperwork, ensuring accuracy in all customer communications.
- Update and maintain customer records using the CRM system.
- Organise deliveries and provide after-sales support, ensuring timely follow-up and issue resolution.
- Proactively engage with existing, lapsed, and new customers to promote the company's portfolio of products.
- Assist with credit control by contacting customers in breach of their agreed payment terms.
- Manage and input claims between the UK office and head office, as well as from customers to the UK office.
Key Skills and Experience:
- Experience in sales and/or administration is essential.
- Technical administration skills are advantageous.
- Excellent customer service skills with the ability to handle diverse customer interactions.
- Strong IT skills, particularly in Excel and Outlook.
- Close attention to detail, ensuring accuracy in all tasks.
What Our Client Offers:
- Competitive salary based on experience.
- Quarterly bonus scheme, offering the potential for significant earnings.
- 30 days of annual leave.
- Hybrid working model, allowing flexibility after the probationary period.
- Free onsite parking.
- Access to cycle-to-work and tech schemes.
- Pension contribution for long-term financial security.
If you are an organised, detail-oriented individual with a passion for delivering excellent customer service, we would love to hear from you. Apply now with your CV and cover letter to take the next step in your career.
About Us:
We are a recruitment agency specialising in mid-level roles within the commercial and industrial sectors. Our deep industry expertise enables us to connect top talent with leading organisations, helping both clients and candidates achieve their professional goals.