Job title - Customer Services Support Operator - part-time
Location: Poole
Hybrid: working part time hours 3 days pw in office, 2 days pw WFH (flexible)
Contract length: 6 months minimum
Job Type: Part time job share working 5 days a week between 9-1 but they are flexible with start and finish times
Rate: £13.81ph PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a Customer Services Support Operator to work for a global leader in intelligent traffic solutions; they develop novel mobility options for cities, highway authorities and mobility providers.
The Role:
Working as part of the team you will be dealing with customs import and export matters.
In this role you'll be supporting and communicating with internal stakeholders, mostly by email, sometimes over the phone as well.
Shipment communications come into the general inbox and you will be dealing with these internally and also communicating with couriers by email as well.
Responsibilities:
- Take charge independently in a fast-paced environment, serving as the primary contact for customs import and export affairs
- Handle import and export customs clearance declarations utilizing in-house customs IT solution.
- Foster effective communication and collaboration among internal departments, customs brokers, and freight forwarders.
- Ensure timely submission of all required documents to customs brokers, including clearance instructions.
- Vigilantly monitor import and export processes to ensure compliance with approved brokers for customs clearances.
- Proactively address inquiries related to customs clearance, facilitating swift movement of goods.
- Conduct meticulous checks on import and export declarations to guarantee accuracy and compliance with clearance directives.
- Maintain meticulous records, adhering to HMRC record-keeping standards for import and export documentation.
Key Skills and experience required:
- Excellent administration skills
- Customer service experience
- Excel - be confident in using Excel - basic functions
- Attention to detail is very important
Desirable experience:
- Previous customs / import/export experience would be ideal, but not essential
- Experience of using SAP
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
To apply, please follow the instructions on our application portal. We look forward to receiving your application
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