Customer Services Manager – Epsom
Full-Time | Permanent | Competitive Salary + Perks
Are you a natural leader who thrives on creating great customer experiences? Our client, a growing and people-focused business based in Epsom, is looking for a Customer Services Manager to take their customer support to the next level.
What You'll Be Doing
- Leading and motivating a friendly, high-performing customer service team.
- Ensuring every customer interaction is smooth, helpful, and leaves a lasting impression.
- Handling escalations with confidence and turning challenges into solutions.
- Improving processes and bringing fresh ideas to enhance the customer journey.
- Monitoring team performance and celebrating the wins.
- Working closely with other departments to keep everything running like clockwork.
What We're Looking For
- Experience managing a customer service team—and enjoying it!
- Excellent communication and leadership skills.
- A calm, positive approach, even when things get busy.
- Confidence using CRM systems and service tools.
- A genuine passion for delivering top-tier customer service.
What's In It for You
- A supportive, down-to-earth team culture.
- Opportunities to grow and develop your career.
- A competitive salary and benefits package.
- A great location in Epsom with easy transport links.
- The chance to make a real impact every day.
Please apply by responding to this advert with an up-to-date copy of your CV!