We have an amazing opportunity for a rewarding and integral role within the Alzheimer's Society telephone service, making a difference offering help and hope to those affected by Dementia!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location
: Hybrid role in our Warrington Office, covering a national telephone based service.
Our invaluable service operates seven days a week covering Monday to Wednesday 9am-8pm, and Thursday to Sunday 9am-5pm - it's the first point of contact for anyone calling us who has been diagnosed with Dementia or their immediate families, friends and carers. The Warrington office holds a team of people who are passionate and want to improve the life opportunities of people living with dementia and those close to them.
During these calls the Adviser will assess their needs sensitively, guiding them to other services and networks in their local area where necessary. At times these calls can be emotional and challenging for a number of reasons, so patience and compassion is needed to build trust with the caller and get the best possible outcome for everyone concerned.
The service also receives calls from local community services and national services seeking support and guidance on all aspects of Dementia and those affected by the condition.
Additionally, the role involves making outbound calls and providing clear, well thought out responses to email enquiries.
All aspects of the role should be performed with the individual in mind and delivered in line with the objectives and performance measures set by the service manager.
About you
The successful candidate should be an empathetic, motivated and professional individual who wants to make a difference to those affected by Dementia. Whilst the criteria below are not essential, they will be beneficial for the advisor role:
- Previous experience in a telephone-based or customer facing role
- Ability to communicate to a wide variety of individuals and be able to adapt language stye to suit a diverse range of people
- Ability to actively listen, capture and accurately record important information
- Competent in using computers / Microsoft applications
- Familiar with CRM Systems (Customer Relationship Management)
- An understanding of Dementia
- Experience working within Health and Social Care.
This role is a hybrid role, meaning you will be visiting the office at least two days a week and working from home for the rest. Our service rota also includes evening and weekend working as part of a rota.
What we can offer
- Competitive Salary
- 27 Days Holiday plus Bank Holidays
- Pension scheme
- Bupa Healthcare Cash Plan
- Free Refreshments
- Money towards equipment when working from home
- Leisure and Retail discount scheme
- Learning and Development opportunities
- Option for Flexible working, supporting a healthy work/life balance
- Thrive Mental Wellbeing
- Wellbeing Leave
If you use public transport our office is conveniently located close to Warrington Central Station and Bus Terminals, and for those that drive we have free onsite parking making it an easy commute from the surrounding towns and cities in the area.
Closing date:
11th August 2024
Interview date:
W/C 19th August 2024
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are
Determined to make a difference
when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a
Trusted expert
, listening, learning and using evidence and experience. We are
Better together
by being open, combining our strengths, helping us to achieve more together. We are
Compassionate
, we are kind and honest, and we don't shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We're a national charity providing dementia support to a community that's ethnically diverse, but we don't reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.