An exciting opportunity has become available for a Senior Care Coordinator in the healthcare industry. The successful candidate will be responsible for leading a team, coordinating care plans, and ensuring the highest quality of service within our Wokingham based organisation.
Please note, this role is 5 days office based.
Client Details
This is a leading company in the healthcare industry employing over 5000 people. They have a strong presence in Wokingham and are committed to providing outstanding care services with a focus on quality, compassion and efficiency.
Description
- Lead on the ongoing management of your caseload of packages with an in-depth understanding of your area; know your client and carers to ensure an expert approach to filling packages and the hours of care required.
- Schedule a consistent and quality focused rota of carers for your packages to meet the needs of the client.
- Utilise the internal system to allocate and coordinate carers and ensure all clients' required hours are met and tracked on the system.
- Utilise the system to report on KPIs such as hours filled, pro-actively contribute to increasing filled hours of care, through carer capacity and/or working with the compliance and talent team.
- Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
- Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
- Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
- Collaborate with the talent team to jointly schedule the "meet and greet" for new careers and the client, act as the conduit between the client and carer for a successful placement.
- Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers Lead on internal collaboration and effective ways of working with the compliance, training and plans.
- Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
- Take the lead on new care package mobilisations
- Motivated by managing a small team of 2 care coordinators, with a coaching management style. Ensure industry and company policies and procedures are followed by the wider team.
Profile
A successful Senior Care Coordinator should have:
- Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
- Strong rota management experience with the ability to provide resourcing solutions to issues.
- Good people management
- Experience in providing high-level customer service, ensuring enquiries are handled with a polite and informative approach.
- Excellent communication style, with a confident phone approach that develops trust and understanding.
- Comfortable and confident communicating with customers, their families and other care professionals.
- Excellent communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to carers, clients and to the team alike.
- You remain calm and professional when handling resource allocation and handling queries.
- Have enthusiasm in busy periods and ability to work in a team
Job Offer
- A competitive salary of approximately £28,000 - £35,000 per annum.
- Opportunity to work in a rewarding role in the healthcare industry.
- Regular professional development and training opportunities.
- A positive and supportive work environment.
Please note, this role is 5 days office based with car parking on site.