Berry Recruitment are NOW hiring for a committed and experienced Customer Account Manager to work for a leading publishing organisation based in Didcot, Oxfordshire
Role: Customer Account Manager
Salary: £26,000 - £28,000 per annum
Location: Didcot, Oxfordshire
Hours: 37.5 per week. Hybrid working after training/probation.
Key Responsibilities of the Customer Account Manager:
- Manage a portfolio of customers meeting their day-to-day requirements.
- Take responsibility for customer loyalty within the remit of the role.
- Reassure customers, educate and train them in best practice.
- Take responsibility for account retention within the remit of the role.
- Find solutions to problems.
- Create reports to investigate and analyse trends of customer accounts.
- Resolve problems efficiently with minimum impact on the customer.
- Communicate effectively with customers and colleagues: gather, interpret and act on information.
- Work within the Service Level Agreements to meet deadlines.
- Create reports to investigate and analyses trends of customer accounts.
- Use business acumen to strike the balance between what's best for the customer and best for the business.
- Demonstrate good office skills: IT literate, time management, prioritisation and organisation.
- Demonstrate excellent interpersonal skills.
About you:
- Previous experience in a customer service support environment
- Strong Microsoft Office skills
- Excellent at building and maintaining customer relationships.
- Excellent communication skills both verbally and written.
- Excellent telephone manner
- Able to work well in a team as well as independently.
- Ability to grasp in-house systems quickly.
- Ability to multitask and resolve problems
- Strong work ethic with desire to achieve and maintain high standards.
- Works well under pressure and to deadlines
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.