Call Centre Agent
Location: Oldham
Join our dynamic team!
Are you passionate about helping people and finding solutions?
We have an exciting opportunity for a Customer Service Advisor to join their team on a full time, fixed term basis for 6 months.
As a Customer Service Advisor, you will be at the heart of our contact centre, assisting customers with a variety of needs-whether it's processing payments, setting up payment plans, or resolving queries. You will start with handling inbound and outbound calls and progress through our development pathways to manage live chat, email, and letter correspondence.
What we are looking for:
- Experience in handling and resolving difficult situations.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office applications.
- Excellent phone manner and time management.
- Ability to work independently and as part of a team.
What's in it for you?
- Full-time, 37.5 hours per week with a great work-life balance-only working 1 in 3 Saturdays!
- Flexible shifts between 8 am - 8 pm, Monday to Sunday.
- 25 days annual leave plus bank holidays.
- Enhanced Maternity and Paternity Package (subject to eligibility).
- Health Cash Plan and benefits, including discounts on high street and online shopping, travel, socialising, and wellbeing.
If you're ready to make a difference and grow in your career, apply today!
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
The group currently has revenue of £326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.
Please note: Successful candidates will undergo a DBS (Disclosure and Barring Service) check and CCJ (County Court Judgment) check. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.