RESPONSIBLE FOR:
Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary
payments; welfare reform; homeless prevention and the provision of housing advice; homeless assessments and reviews; the Council's Housing Register; Lettings and the allocation of social
housing and related initiatives; Housing supply and procurement; the management and maintenance of temporary accommodation and associated financial monitoring, paymentsandincome collection; complaints, Member enquiries and FOIs.
PURPOSE OF THE JOB:
- To perform all functions within the Benefits and Housing Needs Service namely the processing of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, welfare reform support including discretionary schemes, homelessness prevention and advice, homeless assessment, housing register applications, lettings of housing, housing supply and procurement, management and maintenance of temporary accommodation, financial monitoring and maintenance, payments, complaints, members and mayoral enquiries and FOI requests.
- To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.
- To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work.
- To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties.
- To apply the relevant legislation, procedures, caselaw, guidance, audit recommendations, to conduct rigorous, robust and accurate assessments.
Extensive knowledge and substantial experience of at least one of the
following disciplines:
o Homeless assessments and reviews;
o Homeless prevention and housing advice;
o Temporary Accommodation management, maintenance, income
collection and financial monitoring and payments;
o Housing Supply and procurement;
o Lettings, Allocations and the Housing Register;
o Housing Benefit and Council Tax Reduction schemes;
o Discretionary payments and Local Welfare Support
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