Location: Surbiton
Salary: up to £28,000
Working hours: Monday - Friday 9am-5pm
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
Working with the Learning & Development team to provide coordination and administration resource to the function for business skills, management and leadership and cleaning staff. Ensuring colleagues across the business are fully aware of L&D initiatives and opportunities; coordinating, monitoring and evaluating business and soft skills training courses and personal development activities in accordance with EMCOR UK's learning and development and business strategies. Monitoring and updating the business online learning management system to ensure module content meets business requirements.
What you'll do:
Training authorisation
- Manage internal learning requests, keeping a wait list up to date at all times
- Ensure correct authorisation routes are followed and up to date
- Complete training support agreement forms to align with current practices
Programme Coordination
- Liaise with internal and external trainers to ensure availability, and book new programmes
- Negotiate and book training programmes with external venues, including organising refreshments as required
- Preparation and dissemination of pre and post course joining instructions
- Manage attendance records and administer training invoices and internal re-charges
- Liaise with training providers and consultants to ensure training programme coordination and course delivery needs are met
- Work with learners, HR Business Partners, line managers and site training coordinators to ensure courses are fully populated
Course materials
- Ensure all course materials are correctly branded and accurately written
- Production, printing and distribution of training course materials, certificates and delegate registers, ensuring that accurate attendance records are maintained
Online learning platform
- Monitoring the Learning & Development inbox as required, managing and responding to enquires within a maximum of three days
- Supporting the Learning & Development Business Partner with administrative activities on Kallidus Learn, our online learning platform
Reporting & financials
- Manage purchase card for payments, ensuring monthly reconciliation is accurate
- Provide monthly activity and data reports as required
- Raise purchase orders and organise payments for venues, trainers and suppliers in an accurate and timely manner
Customer service
- Respond to enquires in a professional and timely manner
- Provide administrative support to the Head of Learning & Development, and wider team
- Call learners post programme (within a maximum of one week) to chase evaluators and gather feedback
Who you'll be:
- Advanced Microsoft Word, Excel and PowerPoint skills essential
- Experience in programme coordination would be advantageous
- Effective administrative and organisational skills are essential with acute attention to detail
- Excellent written and verbal communication skills essential
- Ability and confidence to work well and communicate with all levels
- A self-starter, comfortable working without constant day to day management
- Flexibility and ability to respond to changing priorities
- Good influencing and communication skills are essential