Reed are delighted to be working with a client near Central Oxford for the recruitment of a Customer Success Manager to join their team.
The Customer Success Manager will be at the forefront of shaping the customer experience. They're seeking a proactive individual with a knack for fostering strong customer relationships and a passion for delivering exceptional service.
Your role will involve:
- Cultivating lasting relationships with account customers to enhance their success.
- Collaborating with our dedicated customer service teams for seamless account management.
- Overseeing the onboarding of new accounts, ensuring they maximize the benefits of our solutions.
- Providing comprehensive on-the-job training to ensure thorough understanding of our systems.
- Utilizing innovative tools like heatmaps and pivot tables to showcase the value of our data.
- Handling escalations and working closely with accounts to resolve issues promptly.
- Maintaining data accuracy and staying abreast of industry regulations
They offer:
- A competitive salary package
- Opportunities for career advancement
- flexible hybrid work model, with 3 days in the office and 2 days working remotely
They are seeking an individual with previous account management or customer success manager experience. They will have outstanding communication skills, a deep understanding of client relations, and a commitment to service excellence.
If you're eager for a new challenge and ready to prioritise customer success, we encourage you to apply today for your CV to be considered!