An exciting opportunity has arisen for a Customer Play Advisor to play an integral role for a top manufacturer that requires support and growth in their Sales department. This is a fantastic opportunity for an experienced Sales representative to join a thriving manufacturing provider, which offers progression and development.
This post would suit an exceptional individual who:
- Excellent IT skills and knowledge of Microsoft O365
- Work well under pressure & with high volumes of enquiries
- Ability to provide excellent levels of customer service
- Strong numeracy & written skills
- Confident communication skills
- Ability to prioritise workload with strong organisational skills and ability to multi-task
- Attention to detail & accuracy
- Excellent telephone manner with the confidence to answer inbound calls and the natural ability to build rapportwith our customers
- Ability to work as part of a team
Main job duties:
- Answer and react efficiently to all inbound enquiries to the business via phone, website, email, webchat, post or other method, always providing first class customer service.
- Conduct telephone consultations using knowledge of products & services.
- Qualify (against set criteria) all enquiries and schedule appointments for the Area Sales Manager's (ASMs) effectively using geographical knowledge.
- Administrate all paperwork associated with meetings i.e., Calendar's, CRM, Opportunity tracker etc.
- Update cloud-based CRM Software.
- Nurture inbound enquiries to the point where they meet set criteria for a meeting.
- Send out quotations/proposals via email.
- Where possible, support with customer sales - liaise with the design department to assist you with raising quotations for customers which do not qualify for an appointment.
- Communicate with the ASM's and support administratively whilst they are away from their office including distribution of quotations, email correspondence etc.
- Liaising with other departments when required.
- Using Sage line 50 accounts software to process sales orders and carry out the full sales order processing (SOP) process.
- Maintain and update customer database ensuring compliance with GDPR.
- Promote the company through use of digital and social media platforms i.e. LinkedIn, Facebook, Twitter
- Work closely with the Marketing Manager to discuss marketing communications and how this activity can be supported.
- Ensure the highest levels of customer service are provided at all times, maximising the customer experience.
- Support the Sales & Marketing Management team as reasonably requested with ad-hoc projects, holiday cover etc.
- Send sales contracts to customers at point of ordering using Adobe Sign
- Manage & update sales & marketing materials
- Support with marketing events preparation
In return, our client will offer:
- Salary: £22,500
- With OTE £28,000 to £30,000
- Monday - Friday 08:30 - 17:00, 1hour lunch
- 28 days of paid holiday (including bank holidays)
- Holiday entitlement increases by 1 day after 2 years' continuous service and continues each year of service to a maximum of 5 additional days
- Additional 3 days whole company paid leave over the Christmas Period (in addition to your annual leave entitlement)
- Enhanced sick pay scheme
- Online benefits portal with financial savings on lifestyle products, training and well-being
- Free use of our employee assistance programme (EAP)
- Relaxed dress code
Proactive Personnel specialise in the recruitment of staff across the UK. From Inverness to Plymouth our database has been developed over the past 20 years to be able to assist you in finding your ideal job first time round. It has also gained us the reputation for being one of the leading recruiters within this field. We have multiple vacancies nationwide, so please get in touch to find out more information with this or other positions