We are looking for an experienced Customer Support Manager to join a small yet busy customer service team on a full time, permanent basis.
Benefits:
- Pension
- Cycle to Work Scheme
- Large kitchen with sofa and tv
- Free tea and coffee
- 24 days holiday
- Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
- Option to purchase company shares.
As the Customer Support Manager, you will be responsible for:
- Managing a team of 2 customer support administrators
- Allocating workload
- Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
- Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
- First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
- KPI reporting.
- Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
- Many other duties, full job description available upon request
The successful Customer Support Manager have the following related skills / experience:
- Strong customer service experience
- Previous team leadership / management experience is essential
- Excellent organisational skills
- Proactive and problem-solving
For more information, please contact Julie Harding or Chloe Bennett on