Company Overview:
Our client is a leading provider of Internet, WiFi, Live Streaming, Custom Software Development, and Connectivity Consultancy services. We specialize in delivering tailored solutions to meet the connectivity and networking needs of businesses across various industries. Our team is committed to providing exceptional service, innovative technology, and comprehensive support to our clients.
Job Summary:
We are seeking an experienced and versatile Project Sales Engineer with a strong background in data cabling, WiFi networking, and customer premises infrastructure. The ideal candidate will have hands-on experience in permanent installation infrastructure, ideally transitioning from an engineering role into a more senior or supervisory position. This role requires a proactive individual who can manage multiple responsibilities, including customer and site surveys, scope of works creation, project planning, resource allocation, and post-installation follow-up. As a Project Sales Engineer, you will play a crucial role in driving project success from inception to completion while ensuring customer satisfaction and adherence to health and safety standards.
Key Responsibilities:
-
Customer and Site Surveys:
-
Conduct detailed site surveys to assess customer requirements and existing infrastructure.
-
Collaborate with customers to understand their connectivity needs and provide tailored solutions.
-
Project Planning & Management:
-
Develop comprehensive scopes of work, project plans, and timelines.
-
Allocate resources effectively, coordinating with engineers and other team members to ensure project milestones are met.
-
Oversee the initiation of projects, ensuring all necessary materials, tools, and personnel are in place.
-
Installation & Infrastructure:
-
Provide technical expertise and guidance during the installation of data cabling, WiFi networks, and related infrastructure.
-
Ensure installations comply with industry standards and company quality requirements.
-
Health & Safety Management:
-
Develop, maintain, and enforce health and safety documentation for all projects.
-
Ensure all on-site activities are conducted in accordance with health and safety regulations.
-
Customer Interaction & Support:
-
Serve as the primary point of contact for customers throughout the project lifecycle.
-
Address and resolve any issues that arise during installation, working closely with the customer to ensure their satisfaction.
-
Conduct post-installation follow-ups to ensure all project deliverables meet customer expectations.
-
Quoting & Sales Support:
-
Prepare detailed and accurate quotes for potential projects, considering all relevant factors such as materials, labor, and timelines.
-
Support the sales team by providing technical insights during the proposal and negotiation phases.
Qualifications:
- Proven experience in data cabling, WiFi networking, and customer premises infrastructure.
- Previous experience as an engineer, with a transition into a supervisory or senior role.
- Strong understanding of permanent installation infrastructure and industry standards.
- Experience working in an SME environment, with the ability to wear multiple hats and adapt to changing priorities.
- Proficient in conducting site surveys, developing scopes of work, and creating detailed project plans.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication and customer service skills.
- Familiarity with health and safety regulations and the ability to develop and maintain related documentation.
- Experience in preparing quotes and supporting sales activities.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications:
- Relevant certifications in networking, cabling, or related fields.
- Experience in the Internet, WiFi, or connectivity consultancy sectors.