About the job:
This role involves the service, repair & installation of a product portfolio for UK and international customers that will require regular UK and international travel.
Reporting to the Technical Services Manager, your role will include the following:
-
Service, repair and technical support:
-
Carry out telephone support and remote diagnostics of products to help identify issues and take necessary action
-
Cary out pre and post sales technical support for
-
Undertake the servicing and repair of equipment in-house or on-site in both the UK and internationally
-
Manage customer relationships to resolve critical situations in the fastest way possible, providing the best possible customer service
-
Management of customer and equipment information using appropriate systems
-
Preparation of documentation including service reports, IQ/OQ, RAMS, method statements etc.
-
Help to manage service parts inventory levels
-
Provide service training for staff and distributors
-
Installations and user training:
-
Installing the larger or more complex equipment on customer sites: including reaction systems, circulators, synthesisers, evaporators, software etc
-
Carry out post-installation user training, both on customer sites and remotely
-
Prepare post-installation and user training reports
-
General:
-
Assistance in testing of existing and new products for QA, troubleshooting, R&D etc.
-
Be prepared to carry out any other general duties as required to ensure the smooth running of the Technical Services team and the company in general
About you:
The ideal candidate will have the following skills and experience:
- Minimum 3 years' experience working in an equipment service environment, preferably on laboratory instrumentation
- Broad experience of providing service and support to customers
- Experience of working to necessary Health and Safety requirements
- Ability to read and understand wiring diagrams, instruction manuals etc. for electro-mechanical equipment
- Fully IT literate with standard Microsoft Office packages.
- Full driving license (no specialist license is required)
And have the following qualities:
- Good time keeper and reliable
- Adaptable and willing to learn new skills
- Well organised and tidy
- Pleasant and positive manner, to be able to communicate effectively with customers and colleagues
- Willing to get 'stuck in' at all levels and to undertake whatever is required to complete the job
- Enthusiasm and perseverance with a positive 'can do' attitude
- Capable of working as part of a team and able to use own initiative when working individually
- Diligent attitude with the determination to see things through to completion and aptitude to meet challenges that may arise
ACS are recruiting for a Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Service Engineer, please submit your CV including an outline of your experience as a Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Service Engineer role you desire.