Cytec Solutionsis a technology company, with a pedigree for developing, implementing, and supporting tailored solutions in the fields of share plan administration, insider management and corporate governance.
Cytec works on developing high quality, innovative software solutions working with FTSE listed companies, private organisations, and administrators/trustees, all of whom expect reliable and cost-effective solutions. This is an exciting opportunity to play a real part in the extended growth of this progressive company.
Cytec Solutions are looking for an Implementations and Administration to join our Client Services team.
Description:
This role would suit a person with outstanding Microsoft Excel knowledge who is looking for an administrative implementations and support role in an office environment. You must be willing to liaise with colleagues and clients on a regular basis whilst being engaging, collaborative and willing to learn a plethora of new skills, including financial products in a technological environment.
The Client Services Team undertakes a variety of tasks including:
- Onboarding new clients onto our software platforms Insidertrack, Sharetrack and Register of Interests
- Providing software support to existing clients
- Administration support for Share Plan and Registration clients
Responsibilities:
- Set up timelines and arrange meetings/catch ups with clients.
- Document client requests for new functionality.
- Assist with configuration of sites/tailoring to client's needs.
- Review and test sites before release.
- Provide training to clients.
- Create incident reports where necessary in a timely manner.
- Provide general email/phone support for existing clients.
- Assist setting up new functionality for existing clients to keep them updated.
- Undertake Share Plan administration work including:
o Monthly SIP purchases, including producing reports for clients.
o Processing of leavers and preparing leaver letter for participants.
o Updating eligibility/new joiner to the plans.
o Processing and submitting sales/transfer requests.
o Ensuring taxable values are correctly calculated.
- Undertake Register administration work including:
o Processing transfer requests on client Registers.
o Updating participant records with changes, following a strict approvals process.
o Supporting clients as they run Liquidity events.
o Calculating Dividend payments.
The Person:
- Strong interpersonal skills and ability to communicate well - you're able to build effective internal and external relationships that add value with a client-service mentality and collaborative work style
- Methodical problem-solving abilities - you take the initiative to resolve issues and drive work forwards.
- A strong ownership mentality - you will own processes and issues, managing them through to completion and beyond
- Excellent organisational and planning skills - you can prioritise work in an effective manner
- Meticulous attention to detail - you are diligent with your work to ensure errors are kept to a minimum
- High level of excel skills - you can work with data, using IF formulas and completing VLOOKUPs
**NB Share Plan experience is not a requirement for applicants. We will provide full training for the successful candidate
Benefits:
We offer a competitive salary, company pension, death in service benefit, private medical cover, reduced gym membership and free eye tests. We also offer various flexible benefits such as a cycle to work scheme and retail vouchers.
Discretionary annual bonus schemes are offered to all staff based on individual and business performance and contribution to the business.
Holiday:
23 days + bank holidays, in first two years, rising to 25 days after two years of service, then rising to 27 days after 10 years of service.
Working hours:
37.5 hours per week(3 days in office, 2 days working from home)