Are you passionate about delivering exceptional customer service in the e-commerce sector?
- Location: Leicester, Hybrid
- Hours: Part-time (25-30 hours per week, with potential for increase)
- Salary: £27k-£30k
We are a manufacturing company specialising in order fulfilment and management for various brands. We are seeking a dedicated E-commerce Customer Success Manager to ensure exceptional customer service and efficient operations. This role is ideal for someone with a strong background in e-commerce and client account management.
Day-to-day of the role:
- Serve as the primary point of contact for clients, managing day-to-day queries and ensuring their needs are met.
- Oversee the order fulfilment process, addressing issues such as missing or defective products, delayed shipments, and returns.
- Handle customer service inquiries from clients, ensuring timely and satisfactory resolutions.
- Utilize tools like Trello, Slack, and email for managing tasks and communication, with a focus on integrating Zendesk.
- Maintain strong relationships with clients, addressing their ongoing needs, upselling services, and ensuring overall satisfaction.
- Work closely with the fulfilment and production team to ensure smooth operations and resolve any issues that arise.
- Contribute to the development and improvement of internal processes to enhance efficiency and client satisfaction.
Required Skills & Qualifications:
- Proven experience in e-commerce, particularly with platforms like Shopify or Etsy.
- Strong account management skills.
- Familiarity with customer service tools such as Zendesk, Trello, and Slack.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to adapt to changing demands and work in a dynamic environment.
- Comfortable working remotely with occasional site visits for meetings.
Benefits:
- Competitive salary with potential for increase based on demand.
- Flexibility to work remotely.
- Opportunity to work with a dynamic team and contribute to process improvement.
- Potential for role expansion and career growth within the company.
To apply for the E-commerce Customer Success Manager position, please submit your CV and showing your relevant experience or if you would like more information, please email .