Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Howden, Corporate & Commercial are on the hunt for a Claims Executive or Senior Claims Handler who will be responsible for the pro-active management of all claims from cradle to grave, whilst always aware of the clients needs throughout the process. Ensuring that throughout there is a high level of professional advice given to clients at all times.
Please note this is a full-time, permanent opportunity. You will be based in our Colchester office and ideally be onsite for 2/3 days per week on average.
Overview:
- Cradle to Grave handling of a claims portfolio for selected Howden corporate clients.
- To provide assistance and advice large or complex transit losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion.
- Monitoring and analysis of claim trends to be discussed and reviewed with Risk Management.
- Building and developing close working relationships at a senior level with each of our partners, including Insurers and Loss Adjusters.
- Maintaining an open 'early warning' culture ensuring that issues / potential E&O's are identified and addressed at an early stage.
- Communication - ensuring that there are clear lines of communication throughout the team and sharing all relevant information with the Claims Director, Account Executives Corporate Client team.
- Interaction with new business teams and providing assistance in securing new clients with a focus on our 'Excellence in Claims' offering.
- Keeping up-to-date with new products and new markets.
- Training and Mentoring with the team and wider Claims Division.
- Producing claims reports to ensure best policy presentation prior to renewals, and attend client meetings as and when required.
Knowledge:
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of year 5 years' experience in a similar role.
- Experience in cross class products is desirable for this role.
Skills:
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Excellent client service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to identify and respond appropriately to an individual client's level of understanding.
Qualifications:
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- Diploma in Insurance (desirable).
Who we're looking for
At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.