Client Accounting Team Manager - Richmond, London (TW9)
Salary £60,000 PA (DOE)
My client is seeking a Client Accounting Manager to join their team in the Richmond office.
Their employees are known for being meticulous, highly professional, and well-trained, with a deep understanding of the property market in their local area. They have a proven track record of success in marketing both nationally and internationally, with over half of their business coming through referrals and recommendations.
Purpose of the Role:
- Oversee the day-to-day operations of the Client Accounting team, including the management of staff and processes.
- Establish and maintain an effective internal control environment.
- Ensure the team delivers the required level of service to the business and clients.
Key Responsibilities:
- Ensure all deadlines are met, including end-of-month management reporting, statement runs, audit reports, and bank reconciliations.
- Provide effective leadership and management of staff within the department.
- Oversee the recruitment, management, training, development, and appraisals of staff, ensuring all team members have a personal development plan with regular reviews.
- Maintain effective systems and consolidate and report on team performance.
- Ensure adherence to systems, processes, and procedures to maintain consistency across the Group.
- Uphold a high level of customer service for clients.
- Act as the primary point of escalation for complaints and queries from clients and staff.
- Contribute to the development of departmental policies and procedures.
- Implement new processes, policies, and controls across the department as directed.
- Keep the team informed of any legislative or regulatory changes that may impact departmental processes.
Skills/Experience Required:
Essential:
- Proven experience in people management.
- Strong customer service skills.
- Excellent stakeholder management skills.
- Outstanding written and verbal communication abilities.
- Proficiency in Microsoft Excel.
- Confident and analytical, with a keen eye for detail.
- Self-motivated and driven.
Preferred:
- Experience in the lettings industry.
- Experience in client accounting.
- Propertymark Level 3 Award.
Why apply for this role
When you work here, you will receive training, development, and support to help you reach your full potential. They offer new starter induction programmes that combine classroom, on-the-job, and online training.
Additionally, each role level provides the opportunity to work towards gaining a recognised professional qualification, should you wish to do so. There are also numerous optional development courses available, as well as:
- Generous holiday allowance starting at 23 days and increasing to 30 with length of service.
- The opportunity to work for one of England's oldest estate agencies, renowned for delivering excellent customer service.
- Team recognition and awards.
- A popular internal social committee connecting colleagues through sports and other social events.
Apply Now!
If you would like to know more about this role or apply, please contact Sally at ProFind Property Recruitment
ProFind Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to ProFind Property Recruitment processing and storing your data for the purposes of your job search. We receive lots of applications for our vacancies and try to respond as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel free to apply for future roles with us.