RESPONSIBILITIES
Key Responsibilities
- Receipt and categorisation of initial event, incident and requests from customers
- Provide initial triage and trigger escalation/assignment as appropriate
- Investigation of event alerts and liaising with the customer to confirm closure
- 24/7 rota in 8-hour shift pattern (see below)
Essential Experience
- Understanding of Information Security principles.
- Good written and verbal communication skills.
- Ability to install security software and applications.
- Technical understanding of IT infrastructure (any of the following): Microsoft 365 suite, Azure Active Directory, Azure portal
Preferred Experience
- Previous experience in a SOC or security team
- Experience with a Security Incident and Event Management (SIEM) toolset. (e.g. Azure Sentinel)
- Experience with EDR tools
- Microsoft certifications