Head of Consultancy
William Martin
Location: Home-based with travel to meet with colleagues and clients (including regular meetings in Bromsgrove, Cambridgeshire and London). 60% of the role may involve travel.
Salary: £50,000 to £60,000 per annum
Job Type: Full time
About Us
William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.
About the role
You will manage divisional teams of health and safety, fire safety, water safety and asbestos consultants. The principal purpose is to be responsible for the delivery of divisional consultancy services to clients with the support of the Team Managers, Technical Leads and in consultation with the Client Management team. You will be responsible for overseeing all consultancy service deliverables; measuring and managing performance; and ensuring consultancy services are delivered in compliance with legislation and to the satisfaction of all our clients.
You will possess relevant technical knowledge and experience to a high level and will be responsible for ensuring the work undertaken by the consultant teams is technically accurate and delivered to our clients in accordance with agreed service level agreements. Furthermore, all consultant teams' activities will be delivered in accordance with company key performance indicators and specifically, ensuring consultant utilisation targets are met and exceeded whenever possible.
You will be required to demonstrate the highest level of customer service with a commercially driven attitude which will involve working closely with the Managing Director, Business Operations Director, Client Management Director, Head of Business Development, Software Product Director and with our Finance Team.
The Head of Consultancy will be at the forefront of delivering our high quality services to clients and as such, excellent communication skills and a 'can-do' attitude will be key. Mental agility, resilience and a pro-active approach to problem solving will be essential, as well as planning ahead to foresee potential issues and taking personal responsibility for completing tasks, projects and assignments.
Key Duties:
- Team Management
- Operational SLAs & KPIs
- Quality Assurance
- Recruitment
- Clients
What you will need
Essential
- Honest, authentic, trustworthy and able to work with integrity.
- Discipline-specific academic qualification and professional membership with active involvement in continuing professional development,
- A minimum of 5 years' experience in providing consultancy services directly.
- Held a previous senior management position (one which involves delivering a service(s) using multi-disciplinary consulting teams).
- Excellent IT skills (Excel, Word, PowerPoint plus the ability to work with numerous ancillary management platforms).
- Good interpersonal skills.
- Willingness to travel (Likely to be 60%+).
- Ability to work on own initiative and pro-active approach to problem solving.
- Comprehensive industry knowledge.
- Strong customer-facing skills.
- Strong written and verbal communication abilities.
- Self-motivated.
- Resilient in challenging situations.
Desired
- Knowledge of property management/facilities management sectors.
- Experience of delivering multiple service disciplines.
- Business / finance qualifications / training / experience.
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning - online learning materials
- Support with professional membership costs