Customer Business Support Coordinator
£27,000 - £30,000* DOE
8:30am - 5:30pm, Hybrid
Full Time, Temporary - Potential to be made permanent on review
Near St Pauls Station
Must be available to start Immediately!
Are you a highly motivated and customer-focused professional looking for a new challenge in the Medical Aesthetics industry? Our client, a leading organisation in the field, is seeking a Customer Business Support Coordinator to join their dynamic team. If you are a proactive problem-solver with excellent customer service skills, this could be the perfect opportunity for you.
As the first point of contact, the Customer Business Support Coordinator will provide phone and email support to our clients, ensuring that their queries are resolved efficiently and to a high standard. With your superior emotional intelligence skills, you will be able to deescalate tense situations and build strong relationships with our valued customers. In addition, you will showcase your level 1 technical troubleshooting abilities and project management skills in order to effectively address customer concerns.
Why work for this company?
- Hybrid working arrangements, providing flexibility and work-life balance.
- A 10% performance-based bonus to recognise your outstanding achievements.
- Enjoy free beauty treatments.
- All expenses paid for holidays, allowing you to recharge and rejuvenate.
Duties:
- Provide phone and email support to customers.
- Create and manage service tickets, ensuring they are completed to customer satisfaction.
- Deliver exceptional customer service, exceeding expectations with every interaction.
- Act as the first point of contact for customer service matters, demonstrating professionalism and empathy.
- Schedule preventative maintenance for our clients.
- Place orders for consumables as requested by customers.
- Collaborate with various departments to communicate and share information effectively.
Requirements:
- Experience within a customer service/call centre background.
- Bring a positive attitude and approach to your responsibilities and interactions with the team.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook).
- Excellent organisational skills, with the ability to handle multiple tasks simultaneously.
Don't miss this exciting opportunity to join a dynamic team in the fast-paced Medical Aesthetics industry. Apply today and take your career to the next level!
Please note that this position is a temporary contract, offering a pathway to permanent employment based on performance.
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