We have an exciting opportunity available for a Claims Executivetojoin our Liverpool office**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.
CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The Claims Executive role:
As Claims Executive for the UK&I Shipping Agency, you will:
- Proactively manage cargo claims relating to the UK&I agency, both pre-claim and quantified claims.
- Work collaboratively with internal stakeholders, providing support and advice to Operational and Commercial teams, with a view to protecting the company against legal risks and violations.
Your responsibilities as our Claims Executive will include:
- Resolving operational issues experienced in case of alleged or confirmed cargo damage.
- Investigating the cause of damage to cargo and CMA CGM assets and equipment.
- Assessing legal liability for damage in order to allocate and potentially recover costs as appropriate.
- Working closely with UK Claims Manager to resolve claims in a timely manner, negotiating settlements with plaintiffs and third parties within granted authority limits.
- Taking proactive action to protect CMA CGM's interests and recovery prospects against liable third parties.
- Keeping accurate records of all matters and all elements of cost incurred.
- Monitor the financial data of files by accurately using the in-house IT systems and provide reports to key stakeholders as required
- Work alongside the Head Office (HO) Claims team, CMA CGM legal network and CMA UK management in the handling of potential cargo claims, risk mitigation and in other legal matters.
To become our Claims Executive, you'll need:
- Able to identify and assess options, perform cost analysis and think creatively to solve problems.
- Able to take a co-operative and sympathetic approach, whilst providing a high level of customer service.
- Confident making decisions and working tactically.
- Strong team player, with ability to forge collaborative working relationships with key stakeholders both internally and externally.
- Excellent communication skills, demonstrating clarity of reasoning and appropriate style.
- Excellent organisation & prioritisation skills, with the ability to effectively manage multiple priorities in a fast-paced environment
- Strong analytical skills, with the ability to collate and analyse often-complex information, drawing reasonable conclusions regarding facts and liabilities
- Determined, tenacious and persuasive.
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Claims Executive role, please click ‘apply' now! We would love to hear from you!