- Based in Epsom - free parking
- £35,000 salary
- 23 days holiday + bank holidays
- Monday - Friday, 9am - 5:30pm
- Excellent Benefits Package
Job specification:
- Develop and manage competency matrices to assess skills and identify learning gaps.
- Plan, conduct, and document training sessions based on competency needs.
- Administer task rotations to support skill development.
- Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
- Design, centralise, and maintain learning materials.
- Deliver training on industry, products, and skills across teams.
- Coach and mentor agents to improve performance.
- Create and implement induction and learning programs.
- Build a trainer support network for collaboration and consistency.
- Stay informed on departmental processes to align training.
- Evaluate and improve training programs regularly.
Person specification:
- Strong organisational and communication skills.
- Skilled in coaching, facilitation, and stakeholder collaboration.
- Experienced in creating engaging training materials with blended learning methods.
- Naturally curious and eager to learn.
- Analytical problem-solver with attention to detail.
- Quick to grasp new concepts.
- Proficient in IT and training needs analysis.
- Team player with experience in fast-paced customer service.
- Financial services or regulated environment experience (preferred).
Additional information:
- Professional Study Support
- Private Medical Insurance
- Income Protection
- Free Parking
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.