Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you!
Main Responsibilities
- IT Troubleshooting via telephone and remote support software
- 3rd line escalation from 1st and 2nd line support engineers
- Diagnosis of faults with technical systems and take appropriate action
- Provide a high level and effective service to customer's
- Working with Senior Management team to provide top level IT expertise
Skills required
- Relationship building with colleagues and clients
- Effective communication skills and phone manner
- Problem solving to create solutions for any customer needs
- Knowledge of virtualisation technologies (Hyper-V/VMWare).
- Server, Storage and Networking knowledge (Desirable)
- Clear and concise documentation
- Microsoft Windows Server technology design and implementation
- Good knowledge of Active Directory design and implementation
- Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)
If the above sounds of interest to you then please submit an application or get in touch at or