Job Advertisement: Senior Surveyor
Position: Senior Surveyor
Work Schedule: Monday to Friday, 36 hours per week, full-time office-based
Role Overview:
We are seeking an experienced Senior Surveyor to manage a dedicated team of surveyors conducting repairs surveys across the city. This role demands strong leadership and organisational skills to ensure high standards of property maintenance and customer satisfaction.
Responsibilities:
- Collaborate with the Area Repairs Manager to develop efficient systems for property inspections, reactive repairs, and cyclical maintenance.
- Partner with Housing services and repair teams to enhance service quality and customer satisfaction.
- Oversee resource allocation within the Property Services Division to manage workload effectively.
- Identify investment needs and communicate them to the Property Planning and Assets Team for major works programs.
- Provide technical support and manage the repairs term partnering contract.
- Ensure compliance with Health and Safety policies and provide expert advice on relevant legislation.
- Offer strategic leadership within the Housing portfolio, engaging with various stakeholders to ensure cohesive service delivery.
- Ensure high-quality repairs in residents' homes and effective service delivery.
- Manage and resolve complaints, documenting defects to prevent disrepair claims.
- Process and manage claims under the insurance policy.
- Conduct post inspections of building structures, resident repairs, communal areas, and estates.
- Utilise Site Audit Pro or similar tools for inspections, order management, and report storage.
- Respond to contract/cost variation requests within Section 20 limits and document decisions.
- Approve contractor payments up to £10,000 and select jobs for post-inspection.
- Handle cancellation requests from contractors with detailed justifications.
- Perform pre-inspections, confirm appointments with residents, and update systems post-inspection.
- Verify orders for insured perils and manage related claims.
- Maintain Section 20 paperwork and insurance claims for pre and post inspections.
- Provide timely responses to the insurance team within agreed SLA timeframes.
Key Skills:
- Excellent knowledge of building pathology
- Experience in responsive repairs, preferably within the Housing sector
- Strong customer service and communication skills
- Reliability, methodical approach, and attention to detail
- Proficiency in IT and computer systems
- Strong problem-solving skills with good literacy and numeracy
- Ability to plan, organise, and prioritise work effectively
- Understanding of customer needs and effective communication
- Commitment to collaboration and teamwork
Qualifications:
- Evidence of continued professional and personal development