Customer Care Coordinator required for a new, permanent role in the Durham area. This is based within the construction sector, working for a new house builder.
The Role
The position of Customer Care Coordinator is a key position to deliver exceptional customer service for this five star builder, the successful candidate will form a crucial part of the successful delivery of their homes and excellent customer satisfaction.
You will be involved with all aspects of the customer care role, being a key point of contact for customers once they have moved into their new home. You will liaise with subcontractors and suppliers in respect of all customer care.
Collaboration is key to the success of this role, working closely with colleagues in the construction, sales and commercial departments as well as with subcontractors and suppliers.
Main Duties
To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
To be professional, courteous and punctual in all dealings with customers and external partners
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
Ensure all materials and labour required is available prior to starting works
Ensure the customer care / after sales standards remain high by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfied
Plan and monitor the work of the customer care technician in advance to ensure continuation of work
Liaise with Site Managers and the Construction Director prior to arranging any meetings with customers
Maintain an efficient, effective filing system, keeping records up to date at all times
Monitor and report to the Management Team the performance of the sub-contractors
Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
Liaise with the external out of hours call handling provider
The Person
Applicants will ideally have worked for a house builder in a similar role but, failing that, they must have strong customer care experience.
Remuneration
Competitive Salary.
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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