CUSTOMER SERVICE ADMINISTRATOR CHELTENHAM
£20,000 - £25,000 DOE
Our rapidly expanding Client within the Insurance sector are looking to hire a Customer Service Administrator to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience. Full training will be given around the renewals process.
BENEFITS
The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more!
RESPONSIBILITIES
As a Customer Service Administrator, you will be
- Providing an excellent level of service, through carefully tailored communication, and meeting clients' needs
- Managing renewals with confidence and accuracy
- Processing renewals and mid-term adjustments
- Identifying cross and upsell opportunities
- Handling and resolving client queries
- Managing insurer relationships
- Ensuring client insurance needs are met
- Supporting the Claims side of the business during busy periods
REQUIRED EXPERIENCE
To be considered for the role of Customer Service Administrator, you will need
- Experience in an administrative/office-based role, with a strong customer service background
- Agile thinking, with the ability to make decisions quickly and confidently
- To be a strong team player
- Experience within the insurance sector is desirable but not essential
- The willingness and motivation to pass the Cert CII, if not already done so
- Excellent and adaptable communication skills, both written and verbal
- Great organisation and time management skills, with strong attention to detail
- Insurance claims experience desirable
NEXT STEPS
If you're a charismatic and hardworking individual and would be interested in becoming aCustomer Service Administrator , then apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don't miss out!