Spencer Clarke Group are seeking a Housing Solutions Officer for a Local Authority Client based in North London.
In this role, you will provide comprehensive housing and tenancy support, managing a variety of resident enquiries, promoting digital self-service, and ensuring efficient service delivery while contributing to the improvement of housing processes and safeguarding vulnerable residents.
About the role:
You will be tasked with delivering key strategic objectives:
- Respond promptly to housing-related enquiries via phone, email, and digital platforms, ensuring efficient and accurate resolution.
- Provide tailored housing and tenancy advice to council tenants and their families, identifying and addressing their needs.
- Conduct assessments of residents' situations, identifying risks or vulnerabilities, and escalate concerns where necessary.
- Manage housing assets effectively, ensuring the letting of properties complies with policy and that all documentation is completed correctly.
- Collaborate with internal teams and external services to provide holistic support and make appropriate referrals to safeguard residents.
About you:
The successful candidate will have the following skills / experience:
- Experience providing advice and practical assistance in a social housing, public sector, or similar customer service environment.
- Familiarity with housing provisions, including rental and leasehold markets, and tenancy management services.
- Experience managing a high volume of customer enquiries and processing housing-related transactions efficiently.
- Experience conducting risk and vulnerability assessments for residents and escalating concerns appropriately.
What's on offer:
Salary: £22+ph
- may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6, months minimum, with a high likelihood of extension
Hours: Monday to Friday, 35 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on .
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