Part-Time Housing Support Officer (LGBTQ+ & Veterans' Projects)
Location:
Southwark/Lambeth
Pay Rate:
£18-£21 per hour (via umbrella)
Hours
: 21 hours per week (3-4 days, flexible) Start Date: Early November 2024
About the Role:
We are seeking a skilled and compassionate Housing Support Officer for an important role supporting vulnerable individuals across two key projects: an LGBTQ+ domestic abuse refuge and a small veterans' supported housing scheme. This role is focused on providing expert housing benefit advice and emotional support while ensuring services are inclusive, equitable, and meet industry standards.
This part-time position offers flexibility in working days and the opportunity to work closely with the team on enhancing support and evidencing compliance with housing consumer standards.
Key Responsibilities:
- Housing Benefit Claims: Manage and resolve HB claims for residents, ensuring timely processing and addressing any issues.
- Tailored Support: Provide tailored housing and welfare support to LGBTQ+ domestic abuse survivors and veterans with complex needs, including mental health and reintegration challenges.
- Promoting ED&I: Ensure an inclusive environment, advocating for diversity and equality in all aspects of service delivery.
- Compliance & Standards: Assist in ensuring housing services meet consumer standards and regulatory compliance, gathering evidence and contributing to improvements.
Requirements:
- 6+ years of housing support experience, ideally in supported housing or a similar environment.
- Proficiency with Housing Benefit regulations and claims management.
- Experience working with vulnerable groups, particularly LGBTQ+ individuals and veterans.
- Strong understanding of ED&I principles in housing.
- Knowledge of housing consumer standards and relevant regulations.
- Compassionate communication and problem-solving skills.
Benefits:
- Flexible working hours (21 hours per week).
- Competitive hourly rate of £18-£21 via umbrella.
- The chance to make a meaningful impact in the lives of vulnerable individuals.
- Potential for role growth as demand increases.
If this role if of interest please click apply or Call Tiyana on or email