Position: Client Relationship Assistant
Location: Swanley
Salary: £25,000-£27,000
Working Hours: Monday to Friday from 9:00am to 5:30pm.
Our Client provides inventory and compliance reporting services to the UK property markets. It was the UK's first inventory management business to establish a successful franchise programme on the back of a strong nationwide brand.
Job Description
The role of CRA is to provide efficient and effective customer service & administration support to the Snr Client Relationship Manager (CRM) and Operations team to ensure the smooth delivery of jobs for our National Clients. The role requires excellent customer service skills as well as a positive 'can do' approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.
Key Functions:
- Internal call handling
- National account dashboard management on our bespoke system, KMS
- Quality checking of reports
- Booking or assignment of appointments in utilising KMS
- Data entry
- General administrative support for CRM's
Skill Sets:
- Positive, outgoing personality with can do attitude
- Problem solver, multi tasker, finisher
- High attention to detail and methodical approach
- Ability to prioritise and change priorities at short notice
- Very process orientated
- An exceptional communicator both on a telephone, electronic and face to face
- Ability to work as part of a team as well as independently
Key Working Relationships
- National clients
- Franchisees
- Affiliates/Sub contractors
- CRM
- Team members
Key Accountabilities
First point of contact for all incoming calls
Handling enquiries to the satisfaction of the caller
Filtering calls to CRM or other member of staff
Check dashboard daily to ensure that all SLA requirements are met;
Elevate any issues related to late delivery of reports or un-booked appointments
Quality control of all reports completed by affiliates
Jobs to be booked in for head office clerk
Cover for jobs to be sourced / assigned to relevant affiliate or franchise office
Data entry of all works/purchase orders
Monitor 'orders' email and deal with queries
Refer landlord and new queries to CRM
Ad hoc general administration support for CRM as demand dictates