Job Responsibilities
- You will oversee the daily operations and performance of the IT Desk Team, while focusing on delivering exceptional IT support for employees across our six locations.
- This individual will provide technical leadership, resolving complex IT issues and act as an escalation point for the team. They will also assist the IT Manager with broader IT projects and initiatives, including hardware/software upgrades, driving continuous process improvements, and promoting Information Security awareness throughout the firm.
- Leading a small but growing IT Desk Team based in the UK
- Collaborate with the development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
- Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades
Skills Required
- Previous experience as a team leader or supervisor in a similar role or a senior analyst looking to step-up in to a leadership role.
- Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
- Passionate about new technology
- Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
- Experience supporting; M365, Azure AD, Exchange Online, Windows Server, Entra ID, Endpoint Manager, Copilot
- Ideally experience working in a law firm, partnership environment or financial institute.
This role offers hybrid working - 2 days WFH.