Customer Service Advisor
6-month contract
£12.00 per hour
Hybrid: 2 days on site and 3 days WFH
Hours: Monday to Friday, 08.30 - 17.00
Location: Milton Keynes
We are recruiting for a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes.
If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you.
Key purpose of role: Customer Service Advisor
Seeking a motivated and detail-oriented individual to join the team as a Non-Returned Vehicle Specialist. In this role, you will be responsible for contacting customers who have not returned their vehicle and work towards a safe and timely return or offer them the other finance options available to them. We also within this role would look at obtaining the customer's intention towards the maturity of a customer's finance agreement, whilst ensuring the delivery of an efficient, effective and high-quality service to customers, Retailers and key stakeholders. This can be provided in many forms including email management, customer extensions, customer refinancing and potential outbound calling.
Responsibilities: Customer Service Advisor
- Contact customers who have not returned their vehicles and establish effective communication to understand the reason behind the delay.
- Provide exceptional customer service by addressing customer concerns, answering questions, and clarifying any issues related to the return process.
- Collaborate with the customer and relevant departments to identify and resolve any obstacles preventing the return of the vehicle.
- Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and other communication channels.
- Follow established protocols and procedures to ensure compliance with company policies and regulations.
- Provide regular updates to management and other relevant stakeholders on the progress of non-returned vehicles.
- Collaborate with other team members to share knowledge, best practices, and contribute to a positive work environment.
Skills /Experience: Customer Service Advisor
- Previous experience in customer service or a similar role is preferred
- Consistently self-motivated with the ability to work within a pressurised environment
- Enthusiastic to embrace ownership of problems and resolve them to a positive conclusion within critical time frames
- Must be able to demonstrate strong attention to detail within processing and communications
- GCSE or equivalent English Language and Mathematics is preferable
- Demonstrate ability to learn and employ finance and credit-control knowledge
- Previous customer service experience with effective telephone skills is desirable
- Strong problem-solving and negotiation skills to effectively resolve customer issues and ensure the safe return of vehicles or offer other finance options.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.
For information on other roles, we have available please call for further details.