The role of Bookings Administrator involves arranging appointments for clients in liaison with referring veterinary practices and clinicians. Also answering queries from clients and referring vet.
Client Details
A well known veterinary practice in Caterham area.
Description
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Booking consultations
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Dealing with appointment request forms from referring vets-
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Ensuring all information is correctly registered on the system-
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Contacting owners to book the consultations
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Sending clients and referring vets confirmation emails and information packs
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Checking histories are in place prior to appointments (including all test results)
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Ensuring referring vet is updated regarding appointments for their clients
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Dealing with all enquiries via phone-calls/e-mails from owners and veterinary surgeons in a timely manner
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Filtering advice requests for the clinicians
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Manage the enquiries email inbox, ensure all information, results etc is registered and passed on to the relevant clinician in a timely manner.
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Updating spreadsheets and keeping accurate records
Profile
- Must be a driver due to rural location
- IT Literate
- Excellent telephone manner and communication skills
- Strong administration skills
- Good attention to detail
- A strong team player
- Confident and friendly personality
Job Offer
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5 weeks holiday plus bank holidays and Birthday Leave
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Career progression opportunities
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Staff discount schemes
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Life Assurance
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Enhanced sickness pay
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Enhanced equal family leave
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E-car salary sacrifice scheme
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Employer contribution pension scheme
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Wellness program including:
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Employee assistance program
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Eyecare voucher scheme
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Free annual Flu jab
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Cycle to work scheme
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Recruitment referral reward scheme