R13 are currently supporting a well-known utilities service in their search for a Customer Service Advisor to join their Norwich team on a full time, temporary to permanent basis, working nights on a 4 on 4 off rota, 8pm - 8am starting ASAP. The offered salary for this opportunity is £12.31 per hour (£26,874 per annum). You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.
The day to day
- Handling incoming calls from external stakeholders, answering enquiries and providing support.
- Dealing with problems and taking remedial actional as required.
- Arranging annual services and deploying engineers.
- Reviewing the severity of situations and deciding whether immediate action needs to be taken.
- Accurately updating systems.
You will have/be
- Previous customer service experience, either office or face to face.
- Computer literate with working knowledge of Microsoft products.
- Excellent communication and interpersonal skills.
- Organised and accurate when handling administrative tasks.
- The ability to work under own autonomy or as part of a team.
How to apply
To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.