This is an exciting opportunity to work as a Team Leader to the Internal Key Account Sales team. You will be required to lead a small team and provide guidance in growing the company sales. The Internal Key Account Team provides sales administration support to the Corporate Development Manager. This is a busy sales and customer service department on the front line, maintaining and growing the company brand in the construction marketplace through a deep and wide targeted approach to Account Management. The successful candidate will be managing and contributing to providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed.
The role is a full-time permanent position working onsite at our clients office located on the outskirts of Ware from 8am - 5pm Monday - Friday. This position offers a competitive salary, plus commission, company bonus scheme and excellent company benefits. Due to our client's location, candidates must have their own mode of transport.
Responsibilities and Duties include:
The job involves:
- Leading a team of Internal Key Account Managers proactively driving growth and profitability across all their sales areas and your own.
- Overseeing and managing the change from reactive email based communication to an enthusiastic proactive phone based contact strategy in account management, business development, lapsed customer revival and new business opportunities
- Creating chances for sales in real time through the team phoning regular spending customers and asking for orders - moving the sales dial on the day, over and above what usually comes in.
- Monitor your team to get them working seamlessly with their CDM to evaluate , track, maintain, develop and grow spend of an existing group of customers and inbound sales leads to produce 20% minimum growth as a "business within a business" team.
- Aligning and standardising work methods and procedures across the teams to drive consistency of service level and customer experience
- Developing existing/new systems and procedures to support consistent world class service in response times to quotes, queries and questions ensuring the customers have the best experience in the market every time.
- Promote and drive a policy of "first contact resolution"
- Ensuring forensic timely follow up of quotes and opportunities.
- Create mutual trust and confidence between CDM's and respective KAM's
- Create a high performance team through individual engagement, motivation, training, appraisals, PIP's and various other management tools/methods to give each team member confidence and accountability to perform consistently to the required standard
- Accurate, on time reporting on key agreed metrics
- Join the Leadership team promoting a positive performing culture and supporting the vision of the Directors
- Full implementation of Numerik CRM system with KAM's using it for all tasks, follow ups, opportunities and sales activity logging
- Manage and monitor the health of the individual Sales Pipelines
- Ensure all Sales Activity targets are hit by the team and individuals including when team members are absent and inbox cover is needed
- Identify the correlation between Sales activity and revenue and adjust it to growth mode
KPI'S
- All Quotes responded to within 60 mins
- All Quotes followed up same day
- All Contact Managers raised within 60 mins
- All orders to SOP by 15:00 & COP
- All e-mails responded to within 60 mins
- All BOMs and Special Prices set up on same day as order
- All inboxes checked every 2 hours to make sure no one falls behind throughout day.
- No of E2E calls
- No. of appointments booked
Essential Selection Criteria:
- Committed to company growth
- Reporting skills - need to be able and willing to report back to management
- Ability to prioritise workload to maximize effective use of time
- Team Player - good communication skills
- Ability to work under pressure
- Presentable, Literate, Articulate & Personable
- Willing to go the extra mile with a positive , "can-do" attitude
- Organized and excellent at time and task management
- People Management Skills
Skills/Experience:
- Team Leader/Supervisory experience within a similar role.
- Previous experience in a similar role providing account management support
- IT skills including Word, Excel, E-mail and CRM Databases
- Excellent customer service skills
- Committed to company growth
- Reporting skills - need to be able and willing to report back to management
- Ability to prioritise workload to maximize effective use of time
- Team Player - good communication skills
- Ability to work under pressure
- Presentable, Literate, Articulate & Personable
- Willing to go the extra mile with a positive , "can-do" attitude
- Neat and tidy personality
- Previous experience in telemarketing/account management
- Market product awareness
- Previous experience of CRM systems and Excel databases
- Previous experience of Computer Systems and Excel databases