Connect2Luton are excited to recruit a Neighbourhood Services - Support Officer on behalf of Luton Borough Council.
Main purpose of position:
This post will provide a broad range of technical and administrative support to a number of service areas to include Pest Control & Dog Wardens, Waste & Street Cleansing services, Commercial Regulatory Team (Food Safety, Health & Safety, Primary Authority & Trading Standards) within the Neighbourhoods division. The post will play a key role in ensuring that that all records, databases and other systems are kept up to date and that service and customer requests are actioned appropriately in line with relevant procedures and polices.
Post holders for this role will be based within the Neighbourhood Services Operational Support Team.
As a Support Officer, you will be responsible to:
- Provide a broad range of administrative support to the following teams within the Neighbourhood Services division including: Pest Control & Dog Wardens, Waste & Street Cleansing services, Commercial Regulatory Team (Food Safety, Health & Safety, Primary Authority & Trading Standards);
- Monitor and respond promptly to inboxes, dealing with all queries & complaints from members of the public including residents and businesses, other council departments and partner agencies via phone, email or letter, updating and maintaining computer systems and files, raising purchase orders producing invoices and organising special collections for the borough including clinical waste, producing bulk mails &/or disciplinary packs, taking notes and taking receipt of deliveries, returning incorrect goods where necessary.
- Ensure all appropriate information is entered on to the Council's databases, using various IT Packages paying attention to detail - including data entry the creation of flare tickets, holiday requests scanning and indexing of documents, maintaining spreadsheets and other similar data recording tasks.eg I-trent,Bartec systems
- Post holder will be first point of contact for the commercial section, preparing waste agreements and producing monthly reports, deal with payroll related queries and submit staff timesheets, monitoring staff sickness and queries on behalf of the Cleansing & Waste teams.
- Attend various meetings and act as a note taker ensuring that the notes are a correct reflection of the meeting held. Meetings will be broad and may include both formal and informal.
- Arrange and book training courses as directed from the teams across Neighbourhood services.
Skills and Experience:
- Demonstrable experience of a broad range of general office administration practices and procedures that involves dealing with customers/enquiries both on a face to face, telephone and written basis in a sensitive, polite and effective manner
- Demonstrable oral and written communication skills
- Demonstrable numeracy skills
- Demonstrable Computer Skills
- Able to take accurate notes to produce records of hearings and meetings
- Knowledge of data protection requirements
- Some knowledge of one or more of pest control, food hygiene, trading standards, waste & street cleansing or similar
- NVQ level 2 or equivalent or equivalent experience or training
About Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.