?Senior Meetings & Events Coordinator
£30,000
An excellent opportunity for an experienced meetings and events professional to join our revenue team.
The Revenue team plays a crucial role in our business, often serving as the first point of contact for many of our guests. As a Senior Meetings & Events Coordinator, you'll provide a personalized reservations service for all types of meetings and events, both large and small. You will work both reactively and proactively to sell our venue and facilities to potential guests.
Why join the team?
We're passionate about what we do and are looking to grow with people who share that same enthusiasm for success. Here are some of the great benefits we offer:
- Flexible access to your earned wages & financial coaching app
- A paid day off on your birthday
- 24/7 Employee Assistance Programme for you and your family
- Recognition rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends accommodation rates & employee F&B discounts at all our locations
- Opportunities for training, development, and recognition of your potential
As a Senior Meetings & Events Coordinator, you should have:
- Ideally, a degree in Hospitality, Event Management, or Tourism
- At least 2 years of experience in meetings & events coordination within a quality venue or event company with multiple meeting rooms
- Telesales experience, with both reactive and proactive sales skills
- Proficiency in computer systems like Event Management Diary and Opera
- Previous experience in room reservations
- Self-motivation, with a passion for sales and meeting targets
- A people-oriented approach and strong teamwork skills
- Excellent attention to detail and solid administrative skills
- Strong presentation, communication, and interpersonal skills with a professional demeanor
- Flexibility in your schedule, typically working 5 days per week (Monday to Friday), with occasional evening and weekend shifts as required
Responsibilities as a Senior Meetings & Events Coordinator:
- Handle and process all inquiries for conferences and functions, ensuring clients' needs are met while maximizing revenue and profits
- Promptly record and process all bookings, cancellations, and amendments in the M&E system (Events 500), maintaining the highest quality and standards in all issued information and materials
- Effectively communicate clients' needs through weekly function sheets and daily coordination with the operational teams
- Fill in business gaps when Food and Beverage outlets are not booked
- Manage accommodation bookings, ensuring a smooth booking process for clients
- Attend daily/weekly business meetings to coordinate the smooth operation across all departments
- Conduct venue tours for potential clients and facilitate the booking coordination for Food and Beverage outlets and rooms
- Ensure test calls/emails meet company standards
- In the absence of the Revenue & Events Office Manager, produce and present the weekly M&E forecast
- Maintain and develop client relationships, successfully building both existing and new business
This is a great chance to be part of a dedicated team where your skills and enthusiasm will be valued!