We are recruiting for an IT 2nd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests.
Duties:
- Assess, troubleshoot and resolve all end user computing issues .
- Help to develop processes and methods of operating .
- Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
- Ensure that all work carried out for users is recorded in the in-house systems.
- Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered.
Skills:
- Windows Desktop 10 / 11.
- Windows Server 2016+, Virtual appliances, SQL Server.
- Microsoft Intune, Defender & 365.
- Networking - LAN, vLAN, WAN, Switches, Routers etc.
- Cloud Services - Azure, Email, Office and Third Party.
- Active Directory - Hybrid Azure on Prem.
- Driving licence and own transport - essential
- Outstanding verbal and written communication skills
- High attention to detail and organisational skills.
Benefits:
- Health care maintenance cash plan.
- Access to shopping and gym discounts.
- Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year.
- 25 days holiday per annum increasing annually to 28.
- Holiday trading allowing employees to buy or sell holiday throughout the year.
- Salary Sacrifice cycle to work scheme.
- Auto enrolment pension scheme with 1 x life assurance.
- Salary 31-37K depending on experience.