Location: Welwyn Garden City, AL7
Salary: £24,000 - £26,000
Working Hours: Monday-Friday - 8-5pm
Job Code: MJ1902
Administrator
Are you a detail-oriented, dedicated professional who thrives in a fast-paced environment?
Do you possess exceptional organisational skills and a commitment to going the extra mile?
If you answered yes to either of the above questions this job may be for you!
My client, based in Welwyn Garden City, are looking for an Administrator to join their team. They are known for their commitment to excellence and customer satisfaction and take pride in their high-quality products/services.
Key Responsibilities:
- Manage and oversee the post-project care for clients, ensuring seamless communication between developers, representatives, and customers.
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and fostering positive relationships.
- Utilise CRM system to meticulously log job details, schedule appointments, and track progress, ensuring efficient organisation and communication.
- Work closely with engineers to ensure timely completion of job requests, effectively coordinating efforts and addressing any challenges.
- Provide comprehensive reports to developers at the conclusion of each job, outlining outcomes, addressing any feedback, and identifying areas for improvement.
- Manage customer care calls, respond to emails, and address occasional website queries, ensuring timely and effective communication.
- Contribute to the overall administrative functions of the team, including ad hoc tasks as needed.
The successful candidate will have:
- Previous experience in a Customer Service/Administrative role
- Excellent communication and interpersonal skills, both verbal and written.
- High attention to detail and accuracy when completing work
- Competent in Word, Outlook and Excel
- Ability to work under pressure and use own initiative.
Benefits:
- 28 Days Including Bank Holidays
- Monday - Friday
- No weekends
- Company Pension
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.