IT Service Desk Analyst - Manchester (Hybrid) - £32,000 +benefits
Our client based in Manchester is seeking an IT Service Desk Analyst to join their growing team. This role is perfect for someone with at least 3 years' experience in 1st and 2nd line support, and experience using Citrix. They are looking for someone who can come in and hit the ground running!
About the Role
You will be responsible for supporting a large base of UK-wide users. You are expected to have good all-round knowledge of IT software and hardware, and to be able to communicate with a wide range of users.
Key Responsibilities:
- Provide end-user IT assistance on all core desktop applications and technologies.
- Provide support and feedback to the IT Trainers, IT Service Delivery Manager, and Head of IT Operations.
- Although this is mainly a 1st and 2nd line support role, you may also be required for the occasional 3rd line issue.
- Set up and maintain user accounts, as well as all laptops, printers, scanners and meeting room equipment.
- Ensure all IT facilities are well maintained.
- Escalate problems to Service Delivery Manager/ Head of IT Operations.
Person Specification:
- A good understanding of Microsoft solutions (Active Directory, Microsoft 365 applications etc)
- A good understanding of supporting users within Citrix environments.
- Familiarity with the following hardware and software technologies or platforms: (Citrix DaaS, Windows 10/1, Apple iPhone's, Active Directory/Azure Active Directory)
Benefits:
- Hybrid working - 3 days office/2 days home for full time employees
- Pension scheme
- Life assurance
- Private health insurance
- Free breakfasts and lunches
Please note - this position is unable to offer visa sponsorship, applicants must have full right to work in the UK.
Due to the requirements of this role, applicants must be within a commutable distance to the Manchester office.
If the above sounds like an environment in which you would thrive, we would love to hear from you. We are looking to interview for this role immediately, so if you think you could be a good fit, then apply today!
IT Service Desk Analyst - Manchester (Hybrid) - £32,000 +benefits